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Terms of Service

Terms of service

Conditions of use This website is operated by: Ben Wells This email address is being protected from spambots. You need JavaScript enabled to view it. Phone number: 07891012438 TERMS AND CONDITIONS OF USE This Statement outlines the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was transmitted via the internet, email, telephone or post. By accessing, browsing and/or using this website you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site. PRICING All prices quoted are subject to change at any time at the discretion of Elements Audio. All prices are quoted in UK pounds (GBP).Elements Audio reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc. Prices are not negotiable and do not include postage and handling. Postage and handling costs will be calculated when completing the order. SHIPPING We can send your order anywhere within the United Kingdom, Overseas orders please contact us first. All our items are Warehouse packed for safe delivery. We ship all products by Track and Trace courier unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area. We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address. ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. PAYMENT Payment options provided by Elements Audio include Visa, MasterCard, Direct Credit, Cash On Collection and Paypal. RETURNS POLICY If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Elements Audio within 3 days from date of recieving goods. Proof of damaged goods or proof of non delivery must be submitted. Email details of your claim to This email address is being protected from spambots. You need JavaScript enabled to view it. The following options will then be made available: 1. Replacement: A replacement will be sent, subject to availability. Once we receive original item as sent. 2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price. Once we receive original item as sent. 3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited). Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted. LICENSE AND SITE ACCESS Access to the Elements Audio website is granted only for the purpose of accessing the products offered. Under no circumstances may any individual alter any part of the website. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere unless written permission has been granted by Elements Audio. You are granted access to Elements Audio's website under the condition that you will not interfere, or attempt to interfere with any of the content. LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL ELEMENTS AUDIO BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. LAW AND JURISDICTION These Terms and any matter relating to this Site will be governed by British law and the British courts shall have non-exclusive jurisdiction in respect of them. PRIVACY We are committed to protecting your privacy and this statement summarises what personal details we may collect from you, before, during or after your use of our Site/Services. This allows you access to what personally information we utilise. Any changes to our privacy policy will be posted on this page. When you contact us we will use your email address for the purposes of administering your query or order and responding to you as and when required. We will not publish your personal information and will not supply your personal details in any capacity to any other companies or individuals. We may, with your permission, send you information about our company and our products and services. SECURITY All of our card transactions online are processed by UK Banking Systems. All transaction details are encrypted so you are safe and secure to shop online with Elements Audio anytime. This site uses the latest in security technology to ensure a safe & secure transaction during your shopping experience. You can enter your credit card number on a secure form and transmit the form over the Internet to a secure server without any risk of any intermediary obtaining your credit card information. Credit card orders are encrypted using Secure Socket Layer (SSL) protocol technology. Your confidential information is automatically encrypted in transit from your computer to ours using an encryption key length of 128-bits. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. The server sits behind an electronic firewall and is not directly connected to the Internet.. COPYRIGHT All content and the compilation of all content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, artworks, products and data compilations is the property of Elements Audio and protected by British and International copyright laws. No part of this website may be reproduced without the express, written permission of Elements Audio.©2021